Frequently asked questions
We are here to help with any questions you have about plans, pricing, and supported features.
Choose a plan tailored to your needs
100 Seconds of subtitling
500MB cloud storage
20 fonts
39 languages
AI Generated captions
Animations
Easy to use editor
Safezones
Templates
Voice-over captioning
Word for word captions
5 minutes of subtitling
10GB cloud storage
150 fonts
39 languages
AI Generated captions
Animations
Easy to use editor
Safezones
Templates
Voice-over captioning
Word for word captions
30 minutes of subtitling
50GB cloud storage
1500 fonts + custom upload
39 languages
AI Generated captions
Alpha layer export
Animations
Easy to use editor
Font upload
Green screen
Safezones
Templates
Voice-over captioning
Word for word captions
Unlimited of subtitling
Unlimited cloud storage
1500 fonts + custom upload
39 languages
AI Generated captions
Alpha layer export
Animations
Easy to use editor
Font upload
Green screen
Safezones
Templates
Voice-over captioning
Word for word captions
We are here to help with any questions you have about plans, pricing, and supported features.
Upload your content to our tool so we can analyze your audio and automatically add subtitles and burn them in the video. Easily customize the subtitles in our easy-to-use web editor or select one of the popular subtitle templates. With our build-in safe-zone overlays for TikTok, Instagram Reels and YouTube Shorts we make sure that the subtiles are 100% optimized and visible for every vertical content platform and device. Then just simply export and upload your content to the desired platforms.
We have some exciting plans for implementing social media integrations. Soon you'll be able to share your projects directly with your community by, among other things, planning video uploads in advance, get insights and benchmark caption performance.
We accept various payment methods through Stripe Payments. For cards, we're accepting Visa, Mastercard, American Express and China UnionPay payments. For wallets, we're accepting Link, Apple and Google pay. For bank redirects, we're accepting iDEAL, Bancontact, EPS and giropay. Would you like to pay later? We're also accepting Klarna Payments. Can't find your payment method? Reach out to us and we will figure it out.
You will be charged at the start of a subscription period. Currently, we offer our plans on a monthly and annual basis. Plan will proceed until it's canceled. Would you like to subscribe for one period? You can cancel your subscription at any moment and you will keep your benefits until the end of the period.
We allow our users to manage their own workspace. You have two options when in need for extra storage or project space. First, we offer upgrades that facilitate more frequent uploads. Second, you can remove your project from your workspace when you won't be needing it anymore.
Unless we communicate otherwise, you may terminate your subscription at any time before your subscription renews by going into your billing settings in your account and letting us know you would like to cancel. Unless we communicate otherwise, following any cancellation you will continue to have access to your subscription through the end of your current prepaid Subscription Cycle, unless you cancel and receive a refund in which case your access will be terminated immediately. Note that if you do terminate your subscription, we reserve the right to charge a reactivation fee if you want to return to Captor in future months or to restrict your access in future months. If you cancel your subscription or it is terminated for any reason, you will lose access to all credits or features available through the subscription.
Not immediately. Your content will remain in your workspace for one year after your Subscription Cycle has ended. Afterwards, if you do not return to Captor within one year after your Subscription Cycle has ended it will be deleted.
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